Returns and Exchanges
Our return/exchange policy is as follows:
* You have 20 days to return merchandise for a full refund and 30 days to exchange. Please Note: 20 days begins from the date of your invoice (receipt). Your receipt is your packing slip, so you need to keep it in case you might need it. We have added 5 days to our normal in store policy to account for the days spent in shipping. We must receive your request for a return or exchange by the 20th or 30th day in order for it to be accepted.
Here is what you will need to do:
* E-mail us at firstname.lastname@example.org, or call us at 314-849-4454 to receive a Return Merchandise Authorization (RMA). If you do not reach us, please leave a detailed message with your name, contact information, and what your message is regarding. (Please be patient. Right now we are a small organization, and we will do our best to get back to you within 24 hours).
* Please send back the merchandise with a copy of your receipt (packing slip) as well as a note, explaining the reason for your return or exchange and include your RMA number on it. Also, please write the RMA number that you were given on the outside of the box you are sending back.
* Packages being returned must be prepaid. SunshineDaydream.com does not accept C.O.D. packages.
* You can return your package using your preferred carrier.
* When the package is received, please allow 1-3 business days for your merchandise to be exchanged and re-shipped or for a refund on the original credit card used to be credited. (After a credit card has been credited, it can take up to 5-10 business days for it to appear on your account.)
* The customer is responsible for all return shipping costs, including insurance if you choose. The shipping costs are not refundable except in an instance of you receiving incorrect or defective merchandise. Please Note: SunshineDaydream.com inspects our merchandise thoroughly for defects before shipping. We reserve the right to deny a return upon receipt of the merchandise if we feel, (in any way) that the merchandise has been worn, damaged or tampered with by the consumer. All orders are subject to a 10% restocking fee for returns. Because of this, we request that if you receive merchandise that is defective, damaged or incorrect, please contact us within 5 days upon receipt, before use, in order for us to serve you best.
* To return, send your package back to:
244 Indacom Dr
St. Peters, MO 63376
You should be able to track your package through your carrier, so don’t forget to get a tracking number through them.
The following items are final sale and not eligible for a return or refund, no exceptions:
Smoke Shop, smoking accessories, glass items
Previously marked down (sale) items
Can I return/exchange merchandise I purchased online at one of your store locations?
Yes. Order confirmation will be required, not the packing slip. You must also have the original credit card used with you and your photo ID. No cash will be given back for online purchases. No exceptions.